These Terms and Conditions set out the basis on which Cleaners Surrey provides cleaning services to residential and commercial customers within Surrey and the surrounding areas. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business who requests or receives services from Cleaners Surrey.
Service means any cleaning or related service supplied by Cleaners Surrey to the Customer, whether one-off or recurring.
Cleaner means any employee, subcontractor or representative engaged by Cleaners Surrey to perform the Service.
Premises means the property or location where the Service is to be carried out.
Cleaners Surrey provides domestic and commercial cleaning services, including but not limited to regular cleaning, end of tenancy cleaning, deep cleaning, carpet and upholstery cleaning, and other agreed specialist cleaning tasks within the Surrey area. The exact scope of work for each booking will be confirmed during the booking process and set out in the booking confirmation.
Cleaners Surrey reserves the right to decline any booking that falls outside its operational capacity, professional expertise, geographical coverage or health and safety requirements.
3.1 A booking may be requested by the Customer through our online form or other approved booking method. All bookings are subject to acceptance by Cleaners Surrey.
3.2 The Customer must provide accurate information at the time of booking, including the type of property, approximate size, required services, access details, and any specific instructions or concerns. Cleaners Surrey relies on this information to estimate the duration, staffing and cost of the Service.
3.3 Once the booking has been reviewed and accepted, Cleaners Surrey will issue a booking confirmation, which will set out the date, time, location, scope of work, and estimated or fixed price as applicable. A binding contract will be formed when the Customer receives the booking confirmation.
3.4 The Customer is responsible for checking the booking confirmation and notifying Cleaners Surrey of any errors or discrepancies as soon as possible and in any event before the Service commences.
4.1 The Customer must ensure that the Cleaner has safe and reasonable access to the Premises on the agreed date and time. This includes providing keys, access codes, parking permissions or entry instructions where required.
4.2 If the Cleaner is unable to gain access to the Premises or is delayed due to incorrect instructions or lack of access, Cleaners Surrey may charge a call-out fee or treat the booking as a late cancellation in accordance with these Terms and Conditions.
4.3 The Customer is responsible for ensuring that the Premises are safe and free from hazards, that utilities such as water and electricity are available, and that any alarms or security systems are disarmed or appropriately managed for the duration of the Service.
5.1 The Customer agrees to provide a suitable environment for the Cleaner to perform the Service, including adequate lighting, ventilation and safe access to areas and fixtures to be cleaned.
5.2 The Customer must inform Cleaners Surrey in advance of any fragile, valuable, or delicate items, surfaces, or equipment that require special care, as well as any known risks such as loose fixtures, unstable furniture, or sensitive materials.
5.3 The Customer agrees not to directly employ or contract any Cleaner introduced by Cleaners Surrey for separate cleaning arrangements during the provision of the Service and for a period of twelve months thereafter, unless otherwise agreed in writing with Cleaners Surrey.
6.1 Prices for Services are based on the type of service, size and condition of the Premises, and any special requirements. Prices may be given as fixed fees or hourly rates, as specified in the booking confirmation.
6.2 Cleaners Surrey reserves the right to revise its pricing from time to time. Any changes will not affect confirmed bookings, but may apply to future or recurring services with reasonable notice to the Customer.
6.3 Payment terms will be stated in the booking confirmation. Unless otherwise agreed, payment is due either in advance of the Service or on the day of completion. Cleaners Surrey may require a deposit to secure the booking, particularly for large or specialist services such as end of tenancy cleaning or deep cleaning.
6.4 The Customer agrees to pay all charges in full and on time using the payment methods accepted by Cleaners Surrey. If payment is not received in accordance with the agreed terms, Cleaners Surrey may suspend further services and charge interest on overdue sums at the maximum rate permitted by law until payment is received.
6.5 Any additional work requested by the Customer that falls outside the scope of the original booking may incur extra charges, which will be agreed with the Customer before such work is carried out whenever reasonably possible.
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice before the scheduled start time. The minimum notice period required and any applicable cancellation or rescheduling fees will be communicated during the booking process and may vary depending on the type of Service.
7.2 If the Customer fails to provide the required notice, Cleaners Surrey reserves the right to charge a late cancellation fee, which may be up to the full value of the booked Service if the Cleaner cannot be reallocated.
7.3 If the Cleaner arrives at the Premises and is unable to gain access, or if the Customer is not present where required and has not made prior arrangements for access, the visit may be treated as a late cancellation and charged accordingly.
7.4 In the rare event that Cleaners Surrey needs to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, operational issues, extreme weather, or events beyond our reasonable control, we will notify the Customer as soon as reasonably practicable and offer an alternative appointment. Cleaners Surrey will not be liable for any consequential losses resulting from such cancellation or rescheduling.
8.1 Cleaners Surrey aims to provide a high standard of cleaning services throughout Surrey and to carry out the Service with reasonable care and skill.
8.2 If the Customer is dissatisfied with any aspect of the Service, they must report the issue to Cleaners Surrey as soon as possible and in any event within 24 hours of completion of the Service. Where a complaint is justified, Cleaners Surrey may offer a re-clean of the affected area or another appropriate resolution, at its discretion.
8.3 Cleaners Surrey may request reasonable evidence, such as photographs and a description of the issue, to investigate complaints effectively. The Customer agrees to provide such information and to allow a representative to inspect the Premises if necessary.
9.1 Cleaners Surrey will exercise reasonable care in the selection and supervision of Cleaners and will use reasonable endeavours to ensure that work is carried out safely and professionally.
9.2 Cleaners Surrey holds appropriate insurance for its business operations. Details of insurance cover can be provided upon request.
9.3 Cleaners Surrey shall not be liable for any loss, damage, cost or expense arising from or in connection with the Service except where such loss or damage is directly caused by our negligence or breach of contract and was reasonably foreseeable.
9.4 Cleaners Surrey shall not be responsible for wear and tear, existing damage, or deterioration of surfaces, fixtures, fittings, or fabrics that may become apparent during cleaning. The Customer acknowledges that certain materials may be susceptible to damage if already weakened, stained, or improperly maintained.
9.5 Cleaners Surrey shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity.
9.6 The Customer is responsible for securing cash, jewellery, and other valuables. Cleaners Surrey does not accept liability for loss of valuables unless there is clear evidence of fault on the part of a Cleaner and such liability is not excluded by law.
9.7 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
10.1 Cleaners Surrey is committed to operating in accordance with relevant waste and environmental regulations in the United Kingdom. Where waste is generated as part of the Service, it will be handled responsibly and in line with applicable legal requirements.
10.2 Standard household rubbish and non-hazardous waste may be placed in the Customer's usual refuse or recycling containers in accordance with the local collection scheme. Cleaners Surrey does not provide a general waste removal service unless expressly agreed in the booking confirmation.
10.3 Cleaners Surrey will not remove or dispose of hazardous, clinical, or regulated waste, including but not limited to chemicals, solvents, asbestos, medical waste, sharps, or items that require a licensed waste carrier. If such materials are discovered at the Premises, the Cleaner may refuse to handle them and may suspend or terminate the Service in the affected area for health and safety reasons.
10.4 The Customer is responsible for informing Cleaners Surrey in advance of any unusual waste types or contamination that may affect the safe provision of the Service and for complying with all relevant waste segregation and disposal rules applicable to the Premises.
11.1 Cleaners Surrey operates in accordance with relevant health and safety legislation and aims to protect the wellbeing of its staff, customers and the public.
11.2 Cleaners may refuse to carry out tasks that, in their reasonable opinion, present a risk to health and safety, such as working at unsafe heights, lifting excessively heavy items, or entering hazardous environments.
11.3 The Customer agrees not to request any work that is unsafe or outside the usual scope of cleaning services. Where necessary, Cleaners Surrey may adjust the Service to comply with health and safety policies.
12.1 Any accidental damage or breakage caused by a Cleaner must be reported to Cleaners Surrey by the Customer within 24 hours of the Service. Cleaners Surrey will investigate and, where appropriate, offer repair, replacement, or compensation, taking into account fair wear and tear and the age and condition of the item.
12.2 Cleaners Surrey will not be liable for key loss unless clearly attributable to the fault of a Cleaner. In such cases, liability may be limited to the cost of key cutting or lock replacement where reasonably necessary.
13.1 Cleaners Surrey shall not be liable for any delay in or failure to perform its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather conditions, power failures, transport disruptions, strikes, or public health emergencies.
13.2 In such circumstances, Cleaners Surrey will use reasonable endeavours to resume the Service as soon as it is safe and practical to do so.
14.1 Cleaners Surrey will collect and process personal data of Customers for the purposes of managing bookings, providing services, handling payments, and for related administrative and legal purposes.
14.2 Personal data will be handled securely and in accordance with applicable data protection laws in the United Kingdom. Customer information will not be sold to third parties and will only be shared where necessary for service delivery, legal compliance, or with the Customer's consent.
15.1 Cleaners Surrey may update or amend these Terms and Conditions from time to time to reflect changes in the law, business practices, or service offerings.
15.2 The most current version will apply to all new bookings. For ongoing or recurring services, Cleaners Surrey will notify Customers of material changes that may affect their rights or obligations.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by Cleaners Surrey.
17.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the remaining provisions shall not be affected.
18.1 These Terms and Conditions, together with any booking confirmation and any written variations agreed between Cleaners Surrey and the Customer, constitute the entire agreement between the parties in relation to the provision of the Services and supersede all previous agreements, understandings, or arrangements, whether written or oral.
By proceeding with a booking or using the services of Cleaners Surrey, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
Depend on our cleaners Surrey in giving you the most professional help at price that won’t burn a hole in your pocket.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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