This Privacy Policy explains how Cleaners Surrey collects, uses, stores and protects your personal data when you use our cleaning services. It applies to all existing and prospective customers of Cleaners Surrey in our service area, including individuals, households and business clients.
Cleaners Surrey acts as a data controller for the personal data described in this Privacy Policy and complies with all applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
We collect and process different categories of personal data depending on how you interact with us and which services you request. The types of data we may collect include the following.
Identity and contact information: name, title, address, service address, billing address where different, and preferred contact details such as telephone number and communication method.
Service and booking information: details about the cleaning services you request, property type and size, access details you choose to provide, preferred dates and times, special instructions, job history and feedback about completed work.
Payment and billing information: payment status, amounts paid, invoices, tax-related information where required for accounting and legal compliance. We do not store full payment card numbers or security codes where third-party payment processors are used.
Communication data: records of your communications with us, including the content and time of messages or calls, customer service interactions, and any complaints or queries you raise.
Technical and usage data: information about how you interact with our website or online booking systems, such as pages viewed, time and date of visits and basic device information. This may include the use of cookies or similar technologies where permitted by law and your cookie preferences.
Sensitive data: in general, we do not seek to collect special categories of personal data. If you voluntarily provide information about, for example, health-related needs that affect how we deliver our services such as allergies or mobility issues, we will process that information only where necessary and appropriate for the service.
We only process your personal data when there is a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following lawful bases.
Performance of a contract: to take steps at your request before entering into a contract, and to provide and manage cleaning services once you have made a booking. This includes scheduling visits, coordinating cleaners, issuing invoices and handling payments.
Legal obligations: to comply with legal and regulatory duties, such as accounting, tax, record-keeping and responding to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests in a way that is proportionate and respects your rights. This may include managing and improving our services, preventing fraud or misuse, handling customer service queries, monitoring quality and training staff, and informing you of minor service changes that do not require fresh consent.
Consent: in situations where none of the other lawful bases apply, or where the law requires your specific permission, we rely on your consent. This may include certain marketing communications or the use of optional cookies. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We use the personal data we collect for the following main purposes.
To provide our cleaning services: creating and managing bookings, assigning cleaners, arranging access to your property, tailoring services to your needs and preferences and communicating about appointments.
To manage our customer relationship: responding to your enquiries, handling feedback or complaints, verifying your identity if necessary and keeping records of your interactions with us.
To manage payments and accounting: issuing quotes, processing payments through our chosen payment providers, managing refunds where appropriate, and keeping financial records in line with legal requirements.
To improve and protect our business: monitoring service quality, training staff, reviewing how our services are used, improving our website, protecting our systems from fraud or security threats and enforcing our terms of service.
To send service-related and marketing communications: contacting you about bookings, changes to our services or terms, and, where permitted, informing you about relevant offers or new services. You can opt out of marketing communications at any time.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.
In practice this means we generally retain customer and booking records for a period that allows us to manage ongoing services, respond to enquiries about past work and comply with tax and accounting rules. Once data is no longer needed, we securely delete it or anonymise it so that it can no longer be linked to you.
The retention period may vary depending on the category of data. For example, financial and invoicing records are usually kept for a longer period than day-to-day communications or temporary access instructions. Where retention periods are based on legal obligations, we follow the time frames set out in the applicable laws and regulations.
We do not sell your personal data. We only share it where necessary and lawful, and we take steps to ensure that your data is protected when it is shared.
Service providers and processors: we may share your personal data with trusted third parties that provide services on our behalf, such as payment processing companies, IT and hosting providers, booking or scheduling platforms, communication tools and professional advisers. These organisations act as data processors and may only process your data in line with our instructions and for the purposes set out in this Privacy Policy. We enter into appropriate data processing agreements with them.
Cleaning staff and subcontractors: limited personal data, such as your name, service address and specific service instructions, may be shared with individuals or teams responsible for carrying out the cleaning work at your property.
Legal and regulatory authorities: we may disclose personal data where required to do so by law, or when we believe that disclosure is necessary to protect our rights, the safety of our staff or customers, or to comply with legal proceedings or an investigation by public authorities.
Business changes: if we undergo a business reorganisation, merger or sale of part or all of our business, personal data may be transferred as part of that transaction. In such cases, we will ensure that your rights continue to be protected.
Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred internationally. When this happens, we ensure that appropriate safeguards are in place, such as using jurisdictions with an adequacy decision or relying on standard contractual clauses approved by relevant authorities, so that your data remains protected to a standard essentially equivalent to that in the UK.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and contractors who need it to perform their duties, using secure systems and applying internal policies and training on data protection and confidentiality.
While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure. You are also responsible for taking reasonable precautions, such as keeping any login details confidential and notifying us if you suspect unauthorised use of your information.
Under UK data protection law, you have a number of rights in relation to your personal data held by Cleaners Surrey. These rights apply to all our customers in our service area, although they may be subject to specific conditions and legal exceptions.
Right of access: you can ask for confirmation that we process your personal data and request a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to keep it.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in specific situations, such as while we investigate a claimed inaccuracy.
Right to data portability: where processing is based on your consent or on a contract and is carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transmit it directly to another controller where technically feasible.
Right to object: you have the right to object to processing that is based on our legitimate interests or for direct marketing. Where you object to direct marketing, we will stop processing your personal data for that purpose.
Right to withdraw consent: where we rely on your consent to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe that your data protection rights have been violated. We encourage you to contact us first so that we can try to resolve any concerns directly.
We may update this Privacy Policy from time to time to reflect changes in our services, our practices or legal requirements. When we make significant changes, we will take appropriate steps to bring them to your attention. The latest version of this Privacy Policy will always apply to the personal data we hold about you.
Depend on our cleaners Surrey in giving you the most professional help at price that won’t burn a hole in your pocket.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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